Showing 1 - 3 results of 3 for search 'Keiningham, Timothy L.', query time: 0.01s Refine Results
  1. 1

    The customer delight principle exceeding customers' expectations for bottom-line success by Keiningham, Timothy L.

    Published 2001
    Book

    The customer delight principle exceeding customers' expectations for bottom-line success
  2. 2

    Service marketing by Rust, Roland T.

    Published 1996
    Book

    Service marketing
  3. 3

    Customer loyalty isn't enough. Grow your share of wallet. by Keiningham, Timothy L.

    Article

    Customer loyalty isn't enough. Grow your share of wallet.

Search Tools: