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1
Assessing service quality satisfying the expectations of library customers 由 Hernon, Peter
出版 2015索引号: loading...
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2
Getting started with evaluation 由 Hernon, Peter, Dugan, Robert E. 1952-, Matthews, Joseph R.
出版 2014索引号: loading...
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Reflecting on the future of academic and public libraries
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Reflecting on the future of academic and public libraries
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5
Engaging in evaluation and assessment research 由 Hernon, Peter, Dugan, Robert E. 1952-, Nitecki, Danuta A.
出版 2011索引号: loading...
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6
Shaping the future advancing the understanding of leadership
出版 2010索引号: loading...
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Making a difference leadership and academic libraries
出版 2007索引号: loading...
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Academic librarians as emotionally intelligent leaders
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Academic librarians as emotionally intelligent leaders
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10
Improving the quality of library services for students with disabilities
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