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  1. 1

    Service management and marketing customer management in service competition por Gronroos, Christian 1947-

    Publicado em 2007
    Livro

    Service management and marketing customer management in service competition
  2. 2

    Service management and marketing managing the moments of truth in service competitions por Gronroos, Christian 1947-

    Publicado em 1990
    Livro

    Service management and marketing managing the moments of truth in service competitions

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