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  1. 1

    Service management and marketing customer management in service competition per Gronroos, Christian 1947-

    Publicat 2007
    Llibre

    Service management and marketing customer management in service competition
  2. 2

    Service management and marketing managing the moments of truth in service competitions per Gronroos, Christian 1947-

    Publicat 1990
    Llibre

    Service management and marketing managing the moments of truth in service competitions

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