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    Self-managed teams : quality improvement in action Judith C. Giordan and Angela M. Ahern describe how Henkel's Analytical Services Group reorganized (attitudinally as well as struc... av Giordan, Judith C. and Angela M. Ahern

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    Self-managed teams : quality improvement in action Judith C. Giordan and Angela M. Ahern describe how Henkel's Analytical Services Group reorganized (attitudinally as well as structurally) to serve its customers better

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