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  1. 1

    Re-designing reference services a case study for 21st century learning 由 Eclevia, Marian Ramos

    发表在 PLAI Journal (2016)
    文件

    Re-designing reference services a case study for 21st century learning
  2. 2

    The reference librarian is now online understanding librarians' perceptions of quality chat reference using critical incident technique 由 Eclevia, Marian Ramos

    文件

    The reference librarian is now online understanding librarians' perceptions of quality chat reference using critical incident technique

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