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  1. 1

    Re-designing reference services a case study for 21st century learning od Eclevia, Marian Ramos

    Wydane w PLAI Journal (2016)
    Artykuł

    Re-designing reference services a case study for 21st century learning
  2. 2

    The reference librarian is now online understanding librarians' perceptions of quality chat reference using critical incident technique od Eclevia, Marian Ramos

    Artykuł

    The reference librarian is now online understanding librarians' perceptions of quality chat reference using critical incident technique

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