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  1. 1

    The challenger sale taking control of the customer conversation por Dixon, Matthew

    Publicado 2011
    Libro

    The challenger sale taking control of the customer conversation
  2. 2

    Stop trying to delight your customers. por Dixon, Matthew

    Artigo

    Stop trying to delight your customers.
  3. 3

    Reinventing customer service How T-Mobile achieved record levels of quality and productivity. por Dixon, Matthew

    Artigo

    Reinventing customer service How T-Mobile achieved record levels of quality and productivity.
  4. 4

    Kick-ass customer service Consumers want results - not sympathy. por Dixon, Matthew

    Artigo

    Kick-ass customer service Consumers want results - not sympathy.

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