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The challenger sale taking control of the customer conversation af Dixon, Matthew
Udgivet 2011Klassifikationsnummer: loading...
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Stop trying to delight your customers. af Dixon, Matthew
Udgivet i Harvard Business ReviewKlassifikationsnummer: loading...
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Reinventing customer service How T-Mobile achieved record levels of quality and productivity. af Dixon, Matthew
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Kick-ass customer service Consumers want results - not sympathy. af Dixon, Matthew
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