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  1. 1

    The challenger sale taking control of the customer conversation per Dixon, Matthew

    Publicat 2011
    Llibre

    The challenger sale taking control of the customer conversation
  2. 2

    Stop trying to delight your customers. per Dixon, Matthew

    Article

    Stop trying to delight your customers.
  3. 3

    Reinventing customer service How T-Mobile achieved record levels of quality and productivity. per Dixon, Matthew

    Article

    Reinventing customer service How T-Mobile achieved record levels of quality and productivity.
  4. 4

    Kick-ass customer service Consumers want results - not sympathy. per Dixon, Matthew

    Article

    Kick-ass customer service Consumers want results - not sympathy.

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