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  1. 1

    Performance-driven CRM how to make your customer relationship management vision a reality od Brown, Stanley A. 1946-, Gulycz, Moosha

    Wydane 2002
    Książka

    Performance-driven CRM how to make your customer relationship management vision a reality
  2. 2

    Total quality service how organizations use it to create a competitive advantage od Brown, Stanley A. 1946-

    Wydane 1992
    Książka

    Total quality service how organizations use it to create a competitive advantage
  3. 3

    Strategic customer care an evolutionary approach to increasing customer value and profitability od Brown, Stanley A. 1946-

    Wydane 1991
    Książka

    Strategic customer care an evolutionary approach to increasing customer value and profitability

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