Výsledky vyhledávání - Brown, Stanley A. 1946-

Strategic customer care an evolutionary approach to increasing customer value and profitability Autor Brown, Stanley A. 1946-

Total quality service how organizations use it to create a competitive advantage Autor Brown, Stanley A. 1946-

Performance-driven CRM how to make your customer relationship management vision a reality Autor Brown, Stanley A. 1946-, Gulycz, Moosha