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  1. 1

    Winning the service game por Schneider, Benjamin 1938-

    Publicado 1995
    Libro

    Winning the service game
  2. 2

    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing por Bowen, David Earl

    Publicado 1990
    Libro

    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing

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