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  1. 1

    Winning the service game per Schneider, Benjamin 1938-

    Publicat 1995
    Llibre

    Winning the service game
  2. 2

    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing per Bowen, David Earl

    Publicat 1990
    Llibre

    Service management effectiveness balancing strategy, organization and human resources, operations, and marketing

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