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  1. 1

    Assessing service quality satisfying the expectations of library customers por Hernon, Peter

    Publicado 2015
    Libro

    Assessing service quality satisfying the expectations of library customers
  2. 2

    Performance measures for public libraries por Altman, Ellen, Beasley, Kenneth E., De Prospo, Ernest R., 1937-

    Publicado 1973
    Libro

    Performance measures for public libraries

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